A key factor in the success of the retail store or brand , is customer statisfaction which should be the core priority in any retail operation.
The customer satisfaction application , developped with Gempsy’s partner SayWay will capture in store the customer’s level of satisfaction in real time.
Alerts will be immediately generated in case of reported dissatisfaction so the retailer can take action to resolve the issues,
- Reports will be gernerated based on alerts and feed back after corrective action has been taken
- Quality mangement and ad hoc marketing messages can bebased on personalised questionaires :
- by product family/store/region
- Unedited Reports to the central management team are fully transparent based on the customer’s inputs.